Payment and shipping information
After completing your order you will receive an order confirmation by email. On this email you will also find our bank details. After the invoice amount has been credited to our account we will ship your goods.
Bank account: RepaVital GmbH
IBAN: DE51 6601 0075 0505 1147 54
Deutsche Postbank AG
We process payments in Advance, Direct debit, Credit card, PayDirekt or SOFORT via our external payment provider PAYONE GmbH.
A successful identity and credit check is required.
Please note that these checks are carried out entirely by PAYONE GmbH and we have no influence on the result of the check.
Payment by direct debit is not possible for orders to Austria.
You can find more information about PAYONE GmbH hier
2. Shipping Information
Shipping is reliable with our shipping partner DHL.
We charge a flat shipping cost of 5.00 € per order for delivery within Germany.
From an order value of 40 euros, there are no shipping costs in Germany.
We also deliver your order to DHL packing stations in Germany. We need your delivery address for this.
On the final checkout page you can enter your 7-8 digit ID in the free field.
Netherlands, Belgium, Denmark, France, Luxembourg, Monaco, Austria, Poland, Czech Republic
We calculate shipping costs of 14.55 € per Packset up to 2 kg.
Zone 1 – Non EU
We calculate shipping costs of 21.20 € per Packset up to 2 kg.
Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, United Kingdom
We calculate shipping costs of 15.20 € per Packset M up to 2 kg.
Zone 3 EU
Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania
We calculate shipping costs of 15.45 € per Packset up to 2 kg.
Zone 3 – Non EU
Albania, Bosnia and Herzegovina, Faroe Islands, Iceland, Montenegro, North Macedonia, Norway, Serbia, Ukraine, Belarus and Greenland
We calculate shipping costs of 23.80 € per Packset up to 2 kg.
Zone 4 – NON EU
Egypt, Algeria, Libya, Morocco, Tunisia, Georgia, Israel, Lebanon, Syria, Russia, Turkey.
We calculate shipping costs of 31.75 € per Packset up to 2 kg.
Zone 5 NON EU
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Vietnam, Canada, Mexico, United States of America (USA), Papua New Guinea.
We calculate shipping costs of 40.40 € per Packset up to 2 kg.
Complaints should be directed to customer service firstname.lastname@example.org.
Please briefly describe what it is about. We will respond as soon as possible